Return & Refund Policy

ClosetBella

Order Confirmation and Acceptance

By placing an order through ClosetBella, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

By completing your purchase, you acknowledge and accept:

• The return conditions and applicable timeframes

• The return process described in this policy

• That this policy and related order records may be used as supporting evidence in the event of a payment dispute or chargeback

Returns

At ClosetBella, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and unwashed

• Products must be returned in their original condition

• Original packaging should be included whenever possible

• Items must not show signs of misuse, damage, or excessive handling

Customers are responsible for all return shipping costs.

Once your return has been received, it will be inspected and reviewed. Approved returns are generally processed within 7 business days. ClosetBella reserves the right to reject returns that do not meet the requirements outlined above.

How to Request a Return

To initiate a return, please contact us within 30 days of delivery at:

info@closetbella.com

Please include the following information:

• Order number

• Reason for the return

• Full name

• Shipping address

• Photos of the product if it arrived damaged or defective

Please wait for return authorization and instructions before sending any items back.

Returns sent without prior approval may not be accepted.

We strongly recommend using a trackable shipping service and keeping proof of shipment until the return process has been completed.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 2 days of delivery at:

info@closetbella.com

Please provide:

• Your order number

• A brief description of the issue

• Clear photos or a short video showing the problem

After reviewing your claim, ClosetBella may:

• Provide a replacement item

• Offer an appropriate resolution based on the circumstances

• Determine that a return is not required

Replacement orders are typically processed within 7 to 14 business days.

Lost, Refused, or Undeliverable Orders

If your package appears to be lost during transit, please contact us with your order number and tracking details.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution if the shipment is confirmed lost.

If a package is refused, left unclaimed, or returned because an incorrect shipping address was provided during checkout, a CAD $35 fee may be deducted from any eligible refund to cover shipping and administrative expenses.

Order Cancellations

Customers may request to cancel an order before it has been shipped.

Please note:

• Orders cannot be canceled once they have been dispatched

• Orders already in transit may be returned after delivery in accordance with this policy

• Cancellation requests should be submitted as soon as possible to info@closetbella.com

Any applicable return shipping costs remain the responsibility of the customer.

Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair and timely resolution.

In the event of a chargeback or payment dispute, ClosetBella may provide relevant documentation to the payment provider, including:

• Order confirmations

• Shipping and tracking information

• Customer communications

• Photos, videos, or other supporting evidence

Initiating a chargeback without first contacting our customer support team may delay the resolution process and could affect future purchasing eligibility.

Important Information

• Approved returns must be sent to the designated fulfillment facility provided during the return authorization process

• Return shipping costs are not covered by ClosetBella

• We are not responsible for delays caused by customs inspections or clearance procedures

• Products returned in an unsanitary, used, or non-resalable condition may not be accepted

• Return shipping and handling charges are the responsibility of the customer

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team:

ClosetBella
Email: info@closetbella.com

We are always happy to assist you.