Shipping Policy

Last updated: Today

At Bella Closet, we want your order to be handled carefully, clearly and as quickly as possible.

This Shipping Policy explains how we process and ship orders placed through closetbella.com.

Order processing time
After your order is placed, please allow 1 to 3 business days for processing.

During this time, we review your order, check the product details, confirm the shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details or other circumstances outside our control.

Order fulfilment
Some orders are shipped directly through our trusted international fulfilment partners. This allows us to process orders efficiently, reduce unnecessary handling and get your order on its way as quickly as possible.

Shipping carriers
We offer free shipping across Canada.

Depending on the product, supplier location and delivery address, orders may be shipped with Canada Post, local delivery partners or international shipping partners.

If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.

Shipping costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout.

Incorrect shipping details
Please make sure your shipping details are correct before placing your order.

If you notice an error in your address, please contact us as soon as possible at:

info@closetbella.com

We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:

info@closetbella.com

Please include your name, order number and the email address used to place the order.

We will review your order and help you with the next steps.

Lost or missing parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.

If you still cannot locate your parcel, contact us at:

info@closetbella.com

We will review the situation and help where possible.

Questions
For any shipping questions, please contact us at:

info@closetbella.com